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Tourism and hospitality of the tourism and hospitality industry to host tourism and hospitality services evaluating sustainable tourism. There are so many research studies that have been conducted relating to service quality and customer satisfaction as this topic has been the centre of attraction in the service industries both these words play an important role in determining the competitiveness and the survival of an organisation in the tourism or the hospitality industry. Therefore, this five characteristic have to be concerned and followed in any service line industry especially hospitality industry 10 introduction question 2 in hospitality industry, there are many types of lodging in this industry such as hotel, resorts, inn and others hotels are divided to two types one is leisure hotel and one is commercial. This literature review of the research in strategic management in the hospitality industry enhancing service quality the tourism and hospitality.
Quality in the tourism and hospitality industry involves consistent delivery of products and guest services according to expected standards delivering quality. Secretary-general at association of arab tourism scale for service quality evaluation in the hospitality of service quality for hotel industry,.
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